Ben:
It might not have been labor board issue... a lot of time performance incentives are based on costs instead of output (believe it or not), and labor costs are typically the highest expense of a lot of businesses. I've seen drastic cutbacks in labor at the cost of sales or service just to improve labor costs. You get what you measure, unfortunately.
It might not have been labor board issue... a lot of time performance incentives are based on costs instead of output (believe it or not), and labor costs are typically the highest expense of a lot of businesses. I've seen drastic cutbacks in labor at the cost of sales or service just to improve labor costs. You get what you measure, unfortunately.
Comment