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  • How do you deal with incompetence

    ....of others, because we are all perfect, of course

    As an entrepreneur, I sometimes find it difficult to cope with. I try to be nice. That means I don't burst, I don't shout at anyone, I don't say bad words, I just say 'great' and 'OK so next time we'll do it like this, make sense?'.

    An example. I am at a point where more people are joining me. So this increases expenditures many times over. If I pay, say 2500 euros to an employee, i have to pay about 0,52 in side cost as well, so that's 1300 euros on top of the salary. So an employee would cost me 3800 euros, every single month. On top of that, I have to provide them with some working space, a laptop, phone... and that's just necessities. So I'm at a point where I simply cannot grow aligned to the investments made on employees - they simply will not provide the same value as the money that goes in them. Then again, for the long term plans, I need more people. So I figure it's a price that has to be paid for now. I also need them, because I can't do everything.

    So at this point it is essential that the people that get paid regularly are very competent. They need to be committed to this. We need more customers soon, more projects, and if I'm the only one calling and getting deals, it's not good. It seems to me, that when ever I've been working in normal jobs, people do their 9 to 5 just fine. But now, with this own business thing, everyone seems to wait. People have thumbs up their asses and no one is willing to do actual labor, it's as if it is a waiting contest because someone HAS to do it at some point. And I freaking hate that.

    At the same time, I don't want to build this company where people are unsatisfied, where I treat them badly or there is someone who treats others badly. 2500 euros is not a lot of money for competent people anyway. So there are other "perks", such as good atmosphere and the ability to be "inside" before it becomes bigger.

    So if you're have started a business, I'm sure you know all of this. How did you deal or do deal with incompetence? It's like hiring a new person always makes the company bleed and not hiring is not the route to take for the long term.
    In da butt.
    "Do not worry if others do not understand you. Instead worry if you do not understand others." - Confucius
    THE UNDEFEATED SUPERCITIZEN w:4 t:2 l:1 (DON'T ASK!)
    "God is dead" - Nietzsche. "Nietzsche is dead" - God.

  • #2
    I just ignore it. Then go home, hang out with the girlfriend, and forget about it.
    Try http://wordforge.net/index.php for discussion and debate.

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    • #3
      Pekka, I have been managing people for nearly 20 years, the best way to handle this I have found is to define the persons responsibilities, clarify what is expected of them, never slight them, if you say you will do something, stand behind your word, period.

      Benchmark their performance, a sliding scale that you would have to set up in your mind on what is and is not acceptable, then communicate with them.

      We do a PIP..a Performance Improvement Plan..when all else fails, let them tell you what they will do to bring up their substandard performance level to an acceptable level or spell out consequences, and stick to it.

      Communication is key, impromtu interceding of work ethics and efficiencies helps them see why they may be falling behind in workload requirements. Just remember this, you know what you want, but have you clarified it to them?

      Hope this helps a little Pekka!

      Brother Bruce
      Hi, I'm RAH and I'm a Benaholic.-rah

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      • #4
        Originally posted by Oerdin View Post
        I just ignore it. Then go home, hang out with the girlfriend, and forget about it.
        I briefly misread that as 'hang the girlfriend', which struck me as a little extreme...
        Is it me, or is MOBIUS a horrible person?

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        • #5
          Hanging the girlfriend could deal with pent up stress.

          It's just that ruddy jail time thing.
          Try http://wordforge.net/index.php for discussion and debate.

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          • #6
            Oh I don't know, you should have watched enough CSI by now to get away with it...?
            Is it me, or is MOBIUS a horrible person?

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            • #7
              I just hope they don't notice it

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              • #8
                Roundhouse kick to the face. You are slipping, Pekka!
                Scouse Git (2) La Fayette Adam Smith Solomwi and Loinburger will not be forgotten.
                "Remember the night we broke the windows in this old house? This is what I wished for..."
                2015 APOLYTON FANTASY FOOTBALL CHAMPION!

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                • #9
                  Fix them with a steely gaze. Hold for a count of ten. Then, very slowly, allow your lip to curl into a mask of utter contempt.

                  Turn on your heel, swish your cape over your shoulder, and stalk away. It really is worth buying a cape purely for moments like those.
                  The genesis of the "evil Finn" concept- Evil, evil Finland

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                  • #10
                    How do you deal with incompetence
                    I put Asher on ignore
                    Monkey!!!

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                    • #11
                      I put Japher on ignore

                      Universe imploded
                      "The issue is there are still many people out there that use religion as a crutch for bigotry and hate. Like Ben."
                      Ben Kenobi: "That means I'm doing something right. "

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                      • #12
                        Don't understand the relation of OP to the thread title...

                        Incompetence is not the same as lack of ambition or lack of initiative, or being
                        the omnipresent corporate byword -- proactive.

                        It's one thing if someone does not do what they are instructed to do (incompetence),
                        it's quite another if they don't seek out clients. Only sales personnel are incompetent
                        if they don't proactively seek out new clients.

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                        • #13
                          Reading between the lines, it seems like your business is going well and you
                          are expanding even in this crisis. Congrats

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                          • #14
                            Next question: how do people around you deal with your social incompetence? In most cases this one should be pretty complementary to the thread question.

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                            • #15
                              Originally posted by Ecthy View Post
                              Next question: how do people around you deal with your social incompetence? In most cases this one should be pretty complementary to the thread question.
                              ??

                              Anyway, yeah, lacking motivation, pushing forward is definitely not just incompetence. It could be said that an employer is incompetent if he/she is not able to motivate employees and I would agree with that. That's sort of the reason I asked for opinions in here, if anyone has dealt with these kinds of situations and how they do it.

                              The question would be simple if I would have an employee I paid a regular salary... we'd have a contract then. But now since it's mostly partners who are not doing their part, it's much more difficult. But yes, we are expanding a bit now and things are looking pretty good.
                              In da butt.
                              "Do not worry if others do not understand you. Instead worry if you do not understand others." - Confucius
                              THE UNDEFEATED SUPERCITIZEN w:4 t:2 l:1 (DON'T ASK!)
                              "God is dead" - Nietzsche. "Nietzsche is dead" - God.

                              Comment

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