Dell cancels Indian tech support

[Nubclear]

Qi lai!

[Imran Siddiqui]

In a few years these idiot coporations will see how stupid it is to have all their programming done in the thrid world.

Programming? There is nothing wrong with Indian programming, it is the understanding part that is hard. Indian programmmers are just as good (perhaps better!!) than those coming from American schools. Part of it is because there are few respectable jobs for Indians. It used to be they would all try to go into Engineering and Medicine (which is still somewhat the case) because those were the two respected jobs, but now the MOST respected jobs seem to be in computers (and Computer Engineering, of course).

[Jack_www]

Originally posted by Imran Siddiqui

In a few years these idiot coporations will see how stupid it is to have all their programming done in the thrid world.

Programming? There is nothing wrong with Indian programming, it is the understanding part that is hard. Indian programmmers are just as good (perhaps better!!) than those coming from American schools. Part of it is because there are few respectable jobs for Indians. It used to be they would all try to go into Engineering and Medicine (which is still somewhat the case) because those were the two respected jobs, but now the MOST respected jobs seem to be in computers (and Computer Engineering, of course).

I think it is much better to have done by people that are near by and speak your language. I dont really know about their programming skills, but I hope they suck so jobs come back to the US.

[Imran Siddiqui]

I think it is much better to have done by people that are near by and speak your language. I dont really know about their programming skills, but I hope they suck so jobs come back to the US.

Why? If they are better than us (and many of them are), then they should have the jobs. It would be better for all of us. The Americans that aren't as good? Well they can deal.

And as for 'near by', a lot of Indians come to the US to work. Some stay, some go back. And as for 'speaking the language', the British left behind some good English schools. They may have an accent, but they are programmers, since when do they need to talk... just send an email .

[Jack_www]

Originally posted by Imran Siddiqui

I think it is much better to have done by people that are near by and speak your language. I dont really know about their programming skills, but I hope they suck so jobs come back to the US.

Why? If they are better than us (and many of them are), then they should have the jobs. It would be better for all of us. The Americans that aren't as good? Well they can deal.

And as for 'near by', a lot of Indians come to the US to work. Some stay, some go back. And as for 'speaking the language', the British left behind some good English schools. They may have an accent, but they are programmers, since when do they need to talk... just send an email .

It is hard to communicate with someone just over the phone or email. You get a lot more from talking to person face to face. Also you have difference in time which is big. I am in the US and the person that is doing a program for me is asleep when I am at work. That causes problems.

Also the reason I hope that they suck is that I am going to go into the computer science field. Most of these companies though are not hiring them because they are better then American programmers, they are hiring them because they will work for less money.

[Jack_www]

From all that I have heard, when a company outsoucers IT services they general are not as good and it takes a long time to get things done. It may cut costs in the short term, but long term it might ending up costing them a lot of time.

[Imran Siddiqui]

You get a lot more from talking to person face to face.

Yeah, and seeing a lot of them come to the US to work, that isn't a problem.

Most of these companies though are not hiring them because they are better then American programmers, they are hiring them because they will work for less money.

Typical American arrogance . They can't be better, right? The fact that American companies hire them to work IN AMERICA and have to pay them as much (and many times more) than American workers doesn't mean anything?

Indians tend to focus on certain vocations and as a result they've become very good at them.

[Jack_www]

I never said that they cant be better. But a major reason why companies here in the US are moving IT jobs to places like India is because of the lower cost.

[Nubclear]

Just a small troll:

Nearly EVERY Indian I've ever met is leaps and bounds more intelligent than the average American Even if they are conservative
Go India!

[chequita guevara]

Originally posted by Imran Siddiqui
There is nothing wrong with Indian programming, it is the understanding part that is hard. Indian programmmers are just as good (perhaps better!!) than those coming from American schools.

Yes and no. Those coming out of IIT are head and shoulders above most Americans, but they represent less than a percent of Indian programmers. India is an extremely corrupt country, and the outsourcing boom there ha resulted in something similar to what the dot.com boom was like here, lots and lots of underqualified people calling themselves programmers. You can get a job as a programmer with only a three month training course in one language.

I have met Indian programmers that just blow me away. On the other hand, I've met more Indian programmers that didn't have a friggan' clue as to what they were doing. More and more, companies are discovering that outsourcing to India costs them more than staying with their own departments, since they have to rebuild what they outsourced.

[chequita guevara]

Originally posted by Comrade Tassadar
Nearly EVERY Indian I've ever met is leaps and bounds more intelligent than the average American.

Indians here are the cream of the crop, and not all Indians are programmers. A lot of them work in Dunkin' Donuts or the Kiwk-E-Mart.

[Ben Kenobi]

Even if they are conservative

Conservative Americans or Indians?

[Nubclear]

Indians.

[Ned]

My only experience with Indian tech support was completely positive. The person I was talking to was obviously a lot better educated and intelligent than the average American I talked to - and this is not that surprising is it not?

[Urban Ranger]

Originally posted by bfg9000
Yes, but they make American wages. In many companies, usually an executive twit gets the idea that it is more cost effective to get "experts" from foreign sweatshops, er, consulting firms for software support and development.

Sorry, my question wasn't clear. Most companies, even very small ones, have a rudimentary IT support staff to provide technical and user support for employees. So my question is, what corporate users would use Dell's support?

Now, to address your point, sometimes consulting services are valuable, if companies want to do some one-shot projects which are not part of their expertise base.

For example, say Office Depot wants to develop a B2C website to complement their brick-and-mortar shops. It's usually cheaper to get an outsider to do the job.

Originally posted by bfg9000
In those cases where offshore firms are used for development, the skeleton IT staff of the company is usually left to clean up the mess left by the "cost-effective" developers and eventually wind up rewriting said mess.

Possibly, but most companies don't have in-house developers, and usually the contract should be binding enough to force the software house to produce something half decent.