Why does customer service for business suck so damn hard?

[Sava]

At his level and age, it's a bit irrelevant. Brown-nosers only get so far. How does this no-job pothead know this? I'm related to people who aren't no-job potheads... who kindly provide me this silly life.

BTW, I don't think your advice is bad... just not as important as you might think.

[DinoDoc]

Was it an Indian call center as well?

[Ben Kenobi]

If you find out he is really interested in a certain subject, sport, or television show, research it so you can discuss it with him.

Albert Speer's a brownnoser to authority? I bet he's a joy to work with.

[-Jrabbit]

That's an incredibly wrongheaded attitude, JRabbit.

It's not an attitude. It's just a factual story and the resulting lesson learned. That lesson (excelling your own job, letting others do theirs) was imparted in no uncertain terms by my boss and mentor, an electrical engineer with MBA who is now a respected CEO in our industry.

Reg is an intern and may very well benefit from a do-it-all approach. That's certainly how I started my career, and it helped me get noticed and onto the management track. But it's also important to respect the organization and let it operate as intended.

[Sava]

Jrab is correct. Do. Your. Job.

No more, no less.

If you want to be management, get an MBA.

[The Mad Monk]

I'm management, I don't have an MBA.

[Sava]

I'm management, I don't have an MBA.

Is your title director level or higher?

[The Mad Monk]

That would be silly, since we don't have directors in production. I am a plant manager, and I report directly to the one and only VP of production in our company.

[Hauldren Collider]

You don't need an MBA to manage people. In fact, I'd wager that management ability and MBAs are at best uncorrelated.

[Al B. Sure!]

You don't need an MBA to manage people. In fact, I'd wager that management ability and MBAs are at best uncorrelated.

It doesn't matter. You have a lot to learn about corporate America. At many companies, you will not be promoted unless you have an MBA. Is it wrong, inefficient, and waste of talent? Certainly. But it still happens. Corporate America doesn't work how it should nor how you think.

Take this article from 2 days ago on LinkedIn regarding the mis-prioritizing of experience in hirings.

[Sava]

That would be silly, since we don't have directors in production. I am a plant manager, and I report directly to the one and only VP of production in our company.

So... no.

Thanks.

[Sava]

You don't need an MBA to manage people. In fact, I'd wager that management ability and MBAs are at best uncorrelated.

Strawman.

[Hauldren Collider]

It doesn't matter. You have a lot to learn about corporate America. At many companies, you will not be promoted unless you have an MBA.

Did I ever say this wasn't the case? I don't think you could be more patronizing if you started explaining basic arithmetic. At many companies the place is run by the intellectual equals of shaved baboons. I'm perfectly aware of this.

[regexcellent]

I don't think there's a single MBA at my firm because it's a consulting firm owned and operated by the senior consultants. Similar to a law firm. You don't really see MBAs managing those, except maybe at the very senior levels.

Requiring an MBA to be in management is the kind of promotion strategy employed by companies large enough where the CEO can't personally know every member of his staff, and my company can grow a fair bit larger before that happens. Even if it does, it's the consultants pulling the highest billable rates that I suspect would be promoted.

[Dauphin]

Near the top, it's consultants pulling in the work who get promoted. Not the ones who do and charge the work.