I don't have any links but have read anecotal evidence that alot of the software services that have been offshored to India have taken hits in terms of quality.
I'm all for reducing costs and improving efficiency, but I think there is a point where focusing exclusively on the numbers and bottom line becomes counterproductive. Often the qualitative experience is suppressed in favor of the quantitative, paper based result.
Certainly airline deregulation in the US is one example of a success.
But the best firms that can reduce costs are usually the big, cookie cutter chains, that can leverage variable costs on huge scales and control supply chains, like Wal-Mart of McDonald's. Personally I think these chains are the bane of my entire existence, and take the heart and soul out of living.
I'm all for reducing costs and improving efficiency, but I think there is a point where focusing exclusively on the numbers and bottom line becomes counterproductive. Often the qualitative experience is suppressed in favor of the quantitative, paper based result.
Certainly airline deregulation in the US is one example of a success.
But the best firms that can reduce costs are usually the big, cookie cutter chains, that can leverage variable costs on huge scales and control supply chains, like Wal-Mart of McDonald's. Personally I think these chains are the bane of my entire existence, and take the heart and soul out of living.

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