Even if it was just a problem at that one restaurant (with the over cooked burgers and mushy fries), and even if one orders light sauce, then problems still remain. For instance, they wrap them all in tin foil so that the bun gets soggy and because the bun is so filled with air holes it squishes down to the thickness of a tortilla and doesn't hold up well. Also I found the burger crumbly as the patty fell apart. It seems like using paper wrappers, a better bun, and figuring out how to keep the patty together in one piece would vastly improve their burger.
Carl's is good for fast food and, yes, they also pride themselves on messy burgers but 5 guys is advertising gourmet burgers which are supposed to be a step above fast food and which cost almost twice as much. So I kind of expect better from them but they failed to deliver. I will try other locations but so far I've gone three times and left disappointed each time. Personally, I like the local (to SoCal) chain Burger Lounge much better than 5 guys as their buns hold up much better, are obviously not cheap as 5 guys are, plus not only are they fresh & never frozen but they only sell grass fed beef which I can order cooked any way I want. I usually get mine medium rare and I do feel a company which won't give you a medium rare burger knows they're selling low quality CAFO beef where as one which will serve it medium rare KNOWS they're selling higher quality beef from local suppliers which is very fresh.
Carl's is good for fast food and, yes, they also pride themselves on messy burgers but 5 guys is advertising gourmet burgers which are supposed to be a step above fast food and which cost almost twice as much. So I kind of expect better from them but they failed to deliver. I will try other locations but so far I've gone three times and left disappointed each time. Personally, I like the local (to SoCal) chain Burger Lounge much better than 5 guys as their buns hold up much better, are obviously not cheap as 5 guys are, plus not only are they fresh & never frozen but they only sell grass fed beef which I can order cooked any way I want. I usually get mine medium rare and I do feel a company which won't give you a medium rare burger knows they're selling low quality CAFO beef where as one which will serve it medium rare KNOWS they're selling higher quality beef from local suppliers which is very fresh.
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