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Crossposted from Other Games:
I just got kicked out of the downtown Toronto EB Games store trying to buy Gears of War 2.
There was a ~14 year old kid infront of me returning his copy of GoW2 which he bought an hour or so before, it was a bad disc due to a manufacturing defect.
Which is fine, except the douche guy working there (who always pisses me off with his never-ending sales pitch for the "protection plan") told him he should've bought the "protection plan" (extended warranty).
The kid kept saying "but I just bought it..."
The clerk said "you always should buy the protection plan, cause these are mass manufactured which means they have defects"
The kid said "are they all like this?"
The clerk said "about 75% are in general, because they are mass manufactured"
I had to just say something then. I pointed to the sign by the cash (which they had facing AWAY from customers) about the sales and return policy. I told the kid they have a 7-day return policy they have to honour, so he doesn't have to pay anything to buy a new game.
The clerk got agitated and told me "but that's only valid on 1 copy, it's not valid on the replacement and with a 75% defect rate chances are your next will be bad too"
I just about BLEW A FUSE at the stupidity of this conversation.
I told him, paraphrased, "It's a crime to sell people knowingly defective merchandise. I don't believe that figure at all, it's bunk, and even if that's the case if you are selling people bad merchandise, you need to let them exchange it for working copies. Even if they don't, MS will replace it under warranty."
The EB employee (which is a short Latino kid with gelled-up slicked back hair in a polytail, for the visual...) just told me to leave the store immediately. I told him not to worry, I won't be buying my games from them anymore.
I'm looking up the EB Games' corporate email to report this ****ing douchebag.
I ended up going to Best Buy to get my copy.
I just got kicked out of the downtown Toronto EB Games store trying to buy Gears of War 2.
There was a ~14 year old kid infront of me returning his copy of GoW2 which he bought an hour or so before, it was a bad disc due to a manufacturing defect.
Which is fine, except the douche guy working there (who always pisses me off with his never-ending sales pitch for the "protection plan") told him he should've bought the "protection plan" (extended warranty).
The kid kept saying "but I just bought it..."
The clerk said "you always should buy the protection plan, cause these are mass manufactured which means they have defects"
The kid said "are they all like this?"
The clerk said "about 75% are in general, because they are mass manufactured"
I had to just say something then. I pointed to the sign by the cash (which they had facing AWAY from customers) about the sales and return policy. I told the kid they have a 7-day return policy they have to honour, so he doesn't have to pay anything to buy a new game.
The clerk got agitated and told me "but that's only valid on 1 copy, it's not valid on the replacement and with a 75% defect rate chances are your next will be bad too"
I just about BLEW A FUSE at the stupidity of this conversation.
I told him, paraphrased, "It's a crime to sell people knowingly defective merchandise. I don't believe that figure at all, it's bunk, and even if that's the case if you are selling people bad merchandise, you need to let them exchange it for working copies. Even if they don't, MS will replace it under warranty."
The EB employee (which is a short Latino kid with gelled-up slicked back hair in a polytail, for the visual...) just told me to leave the store immediately. I told him not to worry, I won't be buying my games from them anymore.
I'm looking up the EB Games' corporate email to report this ****ing douchebag.
I ended up going to Best Buy to get my copy.
That should be illegal.
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