Originally posted by Pekka
Why would I return it to the retailer? It's not exactly their problem if they have a problem with the product, they'll just give me a new one. This way, I'm a better customer because they might want to review the problem. If not, well I did give them a chance.
THat, and oh, it wasn't bought from a store next to me. I can't get there.
Why would I return it to the retailer? It's not exactly their problem if they have a problem with the product, they'll just give me a new one. This way, I'm a better customer because they might want to review the problem. If not, well I did give them a chance.
THat, and oh, it wasn't bought from a store next to me. I can't get there.
However, the retailer should stand behind the product they sell. If there is a defect, they will act as an intermediary between the end customer and the manufacturer. If they can replace the product for you, you will get restitution much quicker. They may also have reps that deal directly with the manufacturer or distributor, so may have better access to the appropriate channels.
Of course, all this asssumes it was bought at a reasonably large or specialized retailer, and not some cash and carry or convenience store.
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