"I'm just wondering, how many gaming companies keep a constant dialogue with the fanbase?"
EVERY well run company, like Microsoft and McDonalds, has a customer service department or something similar, that is supposed to communicate with its customers, and make changes according to their input. Obviously no company is going to be able to sell a product nobody wants, (unless it is marketed extremly well). Even Firaxis has a "dialogue" with its customers. Look at the posts about bugs and glitches. The company may not reply, but it is listening.
EVERY well run company, like Microsoft and McDonalds, has a customer service department or something similar, that is supposed to communicate with its customers, and make changes according to their input. Obviously no company is going to be able to sell a product nobody wants, (unless it is marketed extremly well). Even Firaxis has a "dialogue" with its customers. Look at the posts about bugs and glitches. The company may not reply, but it is listening.
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