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Letter written to a theatre company, I'll post the name of the company and their response later:
ACK!
It's not unusual for [REDACTED] to receive complaint letters: when you are performing for 12,000-15,000 people per production, you undoubtably will not please everyone.Thoughts?
Take a few minutes and read this customer's complaint and see what you think. WARNING: This might ruffle your feathers... in one direction or other! AND the discussion centers around an incident that can be considered a spoiler.
Chris [Lino, Managing Director],
I trusted you! I have been a season ticket holder for 10 years and in the past have appreciated the quality of the acting and set design. I love the theatre and have taken my children to the theatre in hopes that they too will love it and continue to support the ARTS.
I am normally calm, mild-mannered, and don’t get upset, but last night, at the close of the first act of Deathtrap, I was infuriated with the explicit, homosexual display on stage because I had brought my teenage son to see the seemingly innocuous play. I based my decision to take my teenage son upon the content advisory you provided. In the past, I have appreciated the content advisories, and I have relied upon them to make attendance decisions. I realize that, unfortunately, you feel you must appeal to an insignificant minority of patrons by offering “edgy” material. I regret that you feel that way. I have wasted many tickets the last two years by choosing NOT to attend plays that were offensive and vulgar.
Because I relied on the content advisory, I am infuriated this evening. I felt compelled to walk out immediately, but had been taught etiquette as a child (my seat is [REDACTED]). It took all of my self control as I fumed in my seat for the long minute before intermission. Why was brazen homosexual content not included in the advisory?
As I left at intermission, I talked to your employees in the ticket booth asking for upper management, but you were not available. When I inquired as to why that content was left out of the advisory I was told that it would “ruin the plot.” Ruin the plot?! You ruined my evening, ruined my trust in you, and you ruined the trust my son has in me to find worthwhile entertainment for him. I feel sick about tonight.
I am appalled that you could not have simply stated: homosexual content. I have NEVER been so disgusted and infuriated! I was livid. I know your ticket sales clerk and manager are not responsible, and they handled the situation well. I had read and reread the content advisory to make sure it would be suitable to have my teenage son attend. I anticipated that he would appreciate the suspense, intrigue, plot twists, and mystery. The decision on the theatre’s part not to divulge repulsive content was irresponsible and negligent! You have that responsibility to your patrons.
Please refund my money for this last evening’s performance as well as Sweet Charity as we will not be using our tickets. Thank you in advance. My real desire is that you could erase the images in my son’s mind and in mine.
Please send my refund to:
[REDACTED]
I hope my feedback will prompt you to include ALL potentially offensive content in the advisory in the future!
Take a few minutes and read this customer's complaint and see what you think. WARNING: This might ruffle your feathers... in one direction or other! AND the discussion centers around an incident that can be considered a spoiler.
Chris [Lino, Managing Director],
I trusted you! I have been a season ticket holder for 10 years and in the past have appreciated the quality of the acting and set design. I love the theatre and have taken my children to the theatre in hopes that they too will love it and continue to support the ARTS.
I am normally calm, mild-mannered, and don’t get upset, but last night, at the close of the first act of Deathtrap, I was infuriated with the explicit, homosexual display on stage because I had brought my teenage son to see the seemingly innocuous play. I based my decision to take my teenage son upon the content advisory you provided. In the past, I have appreciated the content advisories, and I have relied upon them to make attendance decisions. I realize that, unfortunately, you feel you must appeal to an insignificant minority of patrons by offering “edgy” material. I regret that you feel that way. I have wasted many tickets the last two years by choosing NOT to attend plays that were offensive and vulgar.
Because I relied on the content advisory, I am infuriated this evening. I felt compelled to walk out immediately, but had been taught etiquette as a child (my seat is [REDACTED]). It took all of my self control as I fumed in my seat for the long minute before intermission. Why was brazen homosexual content not included in the advisory?
As I left at intermission, I talked to your employees in the ticket booth asking for upper management, but you were not available. When I inquired as to why that content was left out of the advisory I was told that it would “ruin the plot.” Ruin the plot?! You ruined my evening, ruined my trust in you, and you ruined the trust my son has in me to find worthwhile entertainment for him. I feel sick about tonight.
I am appalled that you could not have simply stated: homosexual content. I have NEVER been so disgusted and infuriated! I was livid. I know your ticket sales clerk and manager are not responsible, and they handled the situation well. I had read and reread the content advisory to make sure it would be suitable to have my teenage son attend. I anticipated that he would appreciate the suspense, intrigue, plot twists, and mystery. The decision on the theatre’s part not to divulge repulsive content was irresponsible and negligent! You have that responsibility to your patrons.
Please refund my money for this last evening’s performance as well as Sweet Charity as we will not be using our tickets. Thank you in advance. My real desire is that you could erase the images in my son’s mind and in mine.
Please send my refund to:
[REDACTED]
I hope my feedback will prompt you to include ALL potentially offensive content in the advisory in the future!
ACK!
or not, on a topic which is still an issue of a part of the population, so looks like fair demand. 
.
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