To: Loomis Fargo/Bank of America, Knoxville TN
From: Frustrated Customers
Re: Servicing the ATM.
It has come to my attention that there is a flaw in the operating plan regarding the daily servicing of the ATM at the Kingston Pike branch.
While I understand that money must be transferred to the ATM on a timely basis, (as well as other servicing functions of which I am unaware), is there any reason why this must be done during the traditional lunch hour from 12:00pm-1:00pm?
Given that this is the only Bank of America in a 12 mile radius (the next closest one being downtown), I'm sure you understand how this poses quite the inconvenience to your long-standing customers.
Now, I don't want to do anything to put your employees in danger - handling such large sums of cash is potentially dangerous (even though this is Knoxville, a city as peaceful as any I've ever lived in) and there is no need for the schedule to be changed so dramatically as to increase the odds of a crime being committed upon your people. To which I would like to offer my apologies for advising your serviceman this past Wednesday to "****ing do this at 3:00am when nobody is using the goddamned machine, asswipe." Following this advice could be dangerous and I, frankly, wasn't thinking. Your man was only doing his job and is likely not responsible for setting his schedule.
I would also like to apologize for my use of intemperate language.
Enclosed, please find an invoice for $2.00 to cover the ATM charges I incurred at the nearby SunTrust. Attached to the invoice is the original ATM receipt.
However, I will not apologize for the large brown stain on the back of the ATM receipt. What can I say - emotions were running high that day.
Thank you,
A Valued Customer
CC: SunTrust Bank, Kenneth D. Lewis - CEO and President, Bank of America.
From: Frustrated Customers
Re: Servicing the ATM.
It has come to my attention that there is a flaw in the operating plan regarding the daily servicing of the ATM at the Kingston Pike branch.
While I understand that money must be transferred to the ATM on a timely basis, (as well as other servicing functions of which I am unaware), is there any reason why this must be done during the traditional lunch hour from 12:00pm-1:00pm?
Given that this is the only Bank of America in a 12 mile radius (the next closest one being downtown), I'm sure you understand how this poses quite the inconvenience to your long-standing customers.
Now, I don't want to do anything to put your employees in danger - handling such large sums of cash is potentially dangerous (even though this is Knoxville, a city as peaceful as any I've ever lived in) and there is no need for the schedule to be changed so dramatically as to increase the odds of a crime being committed upon your people. To which I would like to offer my apologies for advising your serviceman this past Wednesday to "****ing do this at 3:00am when nobody is using the goddamned machine, asswipe." Following this advice could be dangerous and I, frankly, wasn't thinking. Your man was only doing his job and is likely not responsible for setting his schedule.
I would also like to apologize for my use of intemperate language.
Enclosed, please find an invoice for $2.00 to cover the ATM charges I incurred at the nearby SunTrust. Attached to the invoice is the original ATM receipt.
However, I will not apologize for the large brown stain on the back of the ATM receipt. What can I say - emotions were running high that day.
Thank you,
A Valued Customer
CC: SunTrust Bank, Kenneth D. Lewis - CEO and President, Bank of America.
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