OMG Bush's Cronies Terrorize Poor Minorities!

[Asher]

Originally posted by Ted Striker
Whoah!!!!

I got an inside card I can pull!

Thanks man!

Actually it's severity 2 and I asked him to escalate it and he says he is going to have dev look at it but needed a trace file first. I think it's just lip service but I'll give him a few tries.

I'll give this guy a few tries to crack it but if he doesn't get moving I'm gonna have to ask for some more critical attention.

He says it's an app side problem and I agree with him but I need to see exactly where the problem is occuring so I can go back to the vendor and tell them EXACTLY where to fix their code.

This was opened against DB2, right?

If so, it's likely being done here at the same Lab (unless it's a local callcenter or L1...and it doesn't sound like it).

I know quite a few of the team, and eat lunch with a lot of them.

The #1 way to get it looked at faster is to talk about escalating. Sev 3 and 4 are essentially both synonyms for "bottom of the barrel", and they make no difference. Sev 2s should be good...Sev1 is damn quick, but they hate to escalate that high.

Another tip is to give them a deadline. Tell them you need to have a fix by (date) -- but try to make it reasonable. Once they have a schedule, they usually investigate it pretty quickly.

If you want, give me the PMR number and I can look it up in the system and see what they're doing with it.

[MRT144]

Originally posted by Pekka
I'd wear a rubber. No one knwos where Mr. Mrt has been .. last I heard was he robs ladies after having sex with them

Anyway, guess who is getting 1000 pizzas on 26th! I'd remove the address..

i dont live there anymore

[Ted Striker]

.

[Asher]

There are a ton of options to get it fixed ASAP.

Open at Sev2 (not 3 or 4). Then if needed, the hierarchy is:
- Sev 1
- Sev 1 24/7 support
- critsit (critical situation)
- Open a complaint against DB2 support

The last one is the real kickass one. We're dealing with a major DB vendor right now (which will go unnamed). They're missing a ship date due to a compiler issue, so they opened a complaint. Literally, overnight half of the whole development team was dedicated full-time to investigating that issue.

It was fixed within a day. (turns out it was actually bad code they had)

[Ted Striker]

.

[Asher]

Originally posted by Ted Striker
What are the keywords to use to get Sev 1 escalation even though our system isn't down? I can use the brute force ******* technique but I don't like using that on my fellow techies unless it's an absolute emergency.

If you ask for it, they have to give it to you. Usually it's process to try to discourage it, but if you're persistent they have no choice but to go with your severity.

The easy ways to get it done with no questions asked are flagging that it's a system down, or a looming deadline, or otherwise high-impact to your business.

The key to getting good service is to be nice to the guy at the other end (this goes both ways). I'm sure you already know that and practice that, since you're an upstanding kind of guy.

But nothing is worse than dealing with an ******* of a customer. They get minimum service. The Process specifies contact at most every 5 business days...well, that's what they get.

The nice and cooperative customers are awesome, and get really quick responses.

It's the same as everywhere else in life, I'd expect.

[Pekka]

And I expected you to be in bed, you have that important meeting tomorrow!!!!!

[Asher]

I was brushing, then I was done and checking Poly again.

I meant I was done with Fez.

[Giancarlo]

Originally posted by MRT144


how about you meet me halfway between LA and Seattle, in San Francisco. You can come **** me at 1199 Flying Fish St. Foster City CA, 94404.

Show up on december 26th around noon.

Hell no.

[Kuciwalker]

Originally posted by Giancarlo
L.A sucks. The city is in bankruptcy because of the democrats. The infrastructure is a disaster.

Fez sighting!

[Az]

@ Thread

[Ted Striker]

.

[axi]

May I ask a question, ON TOPIC?

What are "crips"?

[Arrian]

A gang.

-Arrian

[Atahualpa]

@ axi

I wanted to ask the same question