Ripped off by internet retailer? What should I do?

[The Mad Monk]

Then it boils down to whether the pads are actually optional or not.

[Imran Siddiqui]

Then it boils down to whether the pads are actually optional or not.

Well if the straps and protectors are optional. From other sites, it really doesn't seem like it.

To use the car analogy, it'd be like buying a 2003 Toyota Camry for a great and finding out it has no radio or A/C. These things are standard, so someone selling a 'Camry' without those things is being fradulent if they don't tell you that it doesn't include them.

[notyoueither]

Originally posted by Imran Siddiqui

If they are 'options', and the retailer did not expiciltly offer them, then they are not at fault.

But Tingkai is saying that they did offer them and then changed it in the end. The website isn't there, but it seems that the pictures showed both the thigh protectors and the leather straps. If the picture showed one thing and he got another, that's fraudulent.

Furthermore, I'm less inclined to trust the company seeing as they really overcharged him for shipping.

That may be a point. If they pictured one thing and shipped him another, that is a case. But what did they picture, and did he save it?

As for shipping, was it shipping only or shipping and handeling that he was charged for? The actual shipping charge is not the entire story if packing and other things are considered.

[The Mad Monk]

The fact that they arrived with cloth straps would indicate that leather is optional.

[Urban Ranger]

Originally posted by Tingkai
Yes, but they're in the States.

If they do, they have more to protect than just a website. So it would be easier if you complain about things.

Now, assume that they weren't intensionally ripping you off. Are these options usually included? That is, are these pads usually sold with the protectors and leather straps together?

[Imran Siddiqui]

That may be a point. If they pictured one thing and shipped him another, that is a case. But what did they picture, and did he save it?

He didn't save it, so he may not be able to do anything about it (something to REMEMBER for later, Tingkai). It seems that they showed the pads with all the 'options', but didn't inform him that they were options when he went to buy them. Also, if they were options, shouldn't have they been listed for him to buy?

As for shipping, was it shipping only or shipping and handeling that he was charged for? The actual shipping charge is not the entire story if packing and other things are considered.

Well I've never seen a handling charge for $36 .

[The Mad Monk]

You haven't spent enogh time on eBay.

[Imran Siddiqui]

The fact that they arrived with cloth straps would indicate that leather is optional.

Not entirely... they could have pulled the leather out, and just placed cloth ones in, so they could sell the leather straps seperately (because they could get more money doing it that way).

[The Mad Monk]

Perhaps the manufacturer can settle that question?

[Imran Siddiqui]

Perhaps the manufacturer can settle that question?

Hopefully. From Tingkai's post it seems that every other picture he's seen of the pads on the web includes these 'options'. So it looks sort of fishy.

[Urban Ranger]

Originally posted by The Mad Monk
You haven't spent enogh time on eBay.

I say it would be reasonable to have $30 handling charges for items worth several thousand dollars, including such things as insurances or even escrow services.

[Imran Siddiqui]

But not on a $300 item, right, UR?

[The Mad Monk]

I've seen some hefty charges where the shipping and insurance were listed separately -- it's another way to bump up the cost to the unaware.

[SpencerH]

I never buy from the creeps who deflate their online price but then inflate the shipping and 'handling' charges. If they're that manipulative to start with, its a risk doing business with them IMO.

If you paid by credit card you may be able to get the banks online fraud department involved (some of the bigger cards have such services) though I'm not sure what help they'll be without proof that you didnt receive what you thought you purchased.

[MattH]

Originally posted by Tingkai
Yes, but they're in the States.

Tell us where, and we'll beat your money out of their skinny hides.

If there's one thing I hate, it's cheating e-retailers.




But make very sure first, I don't want to go to F PMITA Prison for a confused Canuk