Civ 4 BTS DVD broken!

[Solver]

When faced with uncooperative clerks/shop assistants, always insist to talk to their superior, particularly if you suspect you are legally right

[snoopy369]

Also, they're more likely to make exceptions even that hurt the store in the short run (ie losing one copy of the game, though I imagine they can return defective copies to TTE and get their money back) - it's a good way to ensure a return customer at a relatively cheap price