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Sony's Playstation Network hacked. Down 6 days and counting. And to ice the cake...

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  • Sony's Playstation Network hacked. Down 6 days and counting. And to ice the cake...

    They waited six days to tell people their information, including potentially their credit card numbers and expiry dates, have been compromised.

    Class act.

    Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on [...]

    We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

    Temporarily turned off PlayStation Network and Qriocity services;
    Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
    Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

    We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

    Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

    For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

    To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

    U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit www.annualcreditreport.com or call toll-free (877) 322-8228.

    We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

    Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013
    Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
    TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

    You may wish to visit the web site of the U.S. Federal Trade Commission at www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or www.ncdoj.gov. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or www.oag.state.md.us.

    We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

    Sincerely,
    Sony Computer Entertainment and Sony Network Entertainment
    "The issue is there are still many people out there that use religion as a crutch for bigotry and hate. Like Ben."
    Ben Kenobi: "That means I'm doing something right. "

  • #2
    TL;DR:

    If you have a PSN account, the following is compromised for sure:

    Your name
    Your address (city, state, and zip)
    Country
    E-mail address
    Birthday
    PSN password and login name

    They also are warning that credit card numbers & expiry dates may have been compromised, as well as password hints & answers.

    Someone just made off with 60M peoples' information.
    "The issue is there are still many people out there that use religion as a crutch for bigotry and hate. Like Ben."
    Ben Kenobi: "That means I'm doing something right. "

    Comment


    • #3
      That is why it is down.

      That sucks.

      Sony just seems terrible at security.

      JM
      Jon Miller-
      I AM.CANADIAN
      GENERATION 35: The first time you see this, copy it into your sig on any forum and add 1 to the generation. Social experiment.

      Comment


      • #4
        Apparently it is a very bad idea to take hackers to court over petty things.
        "The issue is there are still many people out there that use religion as a crutch for bigotry and hate. Like Ben."
        Ben Kenobi: "That means I'm doing something right. "

        Comment


        • #5
          Originally posted by Asher View Post
          Apparently it is a very bad idea to take hackers to court over petty things.
          The hackers who did this will be in jail probably for the rest of their lives.

          Comment


          • #6
            Judging by how long it's taking them to even bring the system back online and they still don't know the extent of the damage, I'm guessing they've no ****ing idea how to track them down.
            "The issue is there are still many people out there that use religion as a crutch for bigotry and hate. Like Ben."
            Ben Kenobi: "That means I'm doing something right. "

            Comment


            • #7
              If any of the credit card information is used, the FBI will be able to find all of that out in about 10 minutes.

              Comment


              • #8
                Originally posted by Asher View Post
                PSN password
                Wait–really? How the hell did that happen? The rest I can understand, even if it shouldn't have happened, but...
                "In the beginning was the Word. Then came the ******* word processor." -Dan Simmons, Hyperion

                Comment


                • #9
                  Originally posted by Koyaanisqatsi View Post
                  Wait–really? How the hell did that happen? The rest I can understand, even if it shouldn't have happened, but...
                  All indications are they scored the passwords in plaintext...I agree it doesn't make any sense.

                  Or maybe they did store a hashed version, and they're just being extra paranoid/covering their ass.
                  "The issue is there are still many people out there that use religion as a crutch for bigotry and hate. Like Ben."
                  Ben Kenobi: "That means I'm doing something right. "

                  Comment


                  • #10
                    It's just like the end of the Matrix. Now millions of children will get to see sunlight for the first time in their lives.

                    Comment


                    • #11
                      Who could possibly be so retarded as to store passwords in plaintext? That's basically the ultimate noob move. Database sanitation is at least easy to forget in places if you don't use an API.

                      It's up there with that old trick in PHP where you could define variables from GET. (what was that called? name's escaping me...)
                      If there is no sound in space, how come you can hear the lasers?
                      ){ :|:& };:

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                      • #12
                        Also, Wiggy's right. If anyone actually does anything with this information other than make a big spam list, they'll be absurdly easy to track.
                        If there is no sound in space, how come you can hear the lasers?
                        ){ :|:& };:

                        Comment


                        • #13
                          Originally posted by Hauldren Collider View Post
                          Also, Wiggy's right. If anyone actually does anything with this information other than make a big spam list, they'll be absurdly easy to track.
                          Usually they just sell the DB for millions to some shady Russian crimelord who then uses it. Nothing ever happens to them.
                          "The issue is there are still many people out there that use religion as a crutch for bigotry and hate. Like Ben."
                          Ben Kenobi: "That means I'm doing something right. "

                          Comment


                          • #14
                            so this is why my netflix won't work. :wiglaf:
                            I wasn't born with enough middle fingers.
                            [Brandon Roderick? You mean Brock's Toadie?][Hanged from Yggdrasil]

                            Comment


                            • #15
                              YOU DON'T KNOW HOW THE FBI WORKS SO PLEASE STOP PRETENDING TO KNOW HOW THE FBI WORKS. JUST STOP PRETENDING TO KNOW HOW THE FBI WORKS. HAVE YOU TRIED TO TRANSFER MILLIONS OF DOLLARS TO SHADY RUSSIAN BANK ACCOUNTS? YOU ARE PROBABLY THE "EXPERT IN SONAR EVASION" WHO, HAVING BEEN INVITED ABOARD A NUCLEAR SUBMARINE AT THE HEIGHT OF WORLD WAR 4, WILL FART SO LOUDLY THAT EVEN THE JAPANESE NAVY (MAY IT REST IN PEACE) COULD TRIANGULATE YOUR LOCATION. PHONY! YOU ARE A PHONY AND DO NOT KNOW HOW THE FBI WORKS mad:

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