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I take it back: Sprint does suck.
I bought a Sanyo phone three years ago under a Sprint contract. After 22 months you're eligible for a $150 instant rebate when you upgrade your phone. Unfortunately in March of 2006 my phone died and I had to switch to an old phone and sent my broken phone to be repaired.
I originally bought my phone at Radioshack. It's a Sanyo phone. I was given a refurbed phone under Sanyo's manufacturer's warranty. By Sprint's policies, this is not supposed to reset my upgrade eligibility. (Usually, any time there is an ESN change they reset it.) Still, at the time, we talked to Sprint a good deal trying to make sure they knew that. We thought they knew that.
I wanted to buy a new phone this weekend. I checked my eligibility. I could only get a 12 month $75 rebate. ****ers. So I called Sprint Customer Service, sat on hold for twenty five minutes, and talked to a moron. I explained my problem to this representative, she told me to hold on, and then she came back and said, "Okay, sir, it appears you are eligible for the $75 instant rebate."
I told her I know this, but that's wrong. We went back and forth. She went back and forth to her supervisor. She kept telling me that's the way it is in the computer system and it's impossible to change. I kept telling her that her company is not ruled by a computer system and that someone can make the change, even if it's not her.
Eventually she came back from another talk with her supervisor and told me I needed to contact their rebate center. She gave me a phone number. I said thanks, hung up, and dialed that number. It's the mail-in rebate center, an automated phone system that has no way of helping me at all. They knew this. They wanted to get rid of me.
I took a shower. Strangled a few kittens. Relaxed.
And called them back. This time I got a very pleasant woman who, when I told her my problem, said, "Okay, so what we need to do is get you that other $75, right?" instead of telling me what the computer screen in front of her was telling her. I appreciated this. The best she could do in the short run, however, was arrange it so that a $75 credit would appear on my next Sprint bill. This is okay, except that it prevented me from getting further discounts at Radioshack once I actually bought the phone. I may have to fight that.
When I tried to buy the phone the next day, btw, Sprint's system was ****ed up and it showed that no one was eligible for any rebates. It was fixed Monday, though, and now I'm okay.
I bought a Sanyo phone three years ago under a Sprint contract. After 22 months you're eligible for a $150 instant rebate when you upgrade your phone. Unfortunately in March of 2006 my phone died and I had to switch to an old phone and sent my broken phone to be repaired.
I originally bought my phone at Radioshack. It's a Sanyo phone. I was given a refurbed phone under Sanyo's manufacturer's warranty. By Sprint's policies, this is not supposed to reset my upgrade eligibility. (Usually, any time there is an ESN change they reset it.) Still, at the time, we talked to Sprint a good deal trying to make sure they knew that. We thought they knew that.
I wanted to buy a new phone this weekend. I checked my eligibility. I could only get a 12 month $75 rebate. ****ers. So I called Sprint Customer Service, sat on hold for twenty five minutes, and talked to a moron. I explained my problem to this representative, she told me to hold on, and then she came back and said, "Okay, sir, it appears you are eligible for the $75 instant rebate."
I told her I know this, but that's wrong. We went back and forth. She went back and forth to her supervisor. She kept telling me that's the way it is in the computer system and it's impossible to change. I kept telling her that her company is not ruled by a computer system and that someone can make the change, even if it's not her.
Eventually she came back from another talk with her supervisor and told me I needed to contact their rebate center. She gave me a phone number. I said thanks, hung up, and dialed that number. It's the mail-in rebate center, an automated phone system that has no way of helping me at all. They knew this. They wanted to get rid of me.
I took a shower. Strangled a few kittens. Relaxed.
And called them back. This time I got a very pleasant woman who, when I told her my problem, said, "Okay, so what we need to do is get you that other $75, right?" instead of telling me what the computer screen in front of her was telling her. I appreciated this. The best she could do in the short run, however, was arrange it so that a $75 credit would appear on my next Sprint bill. This is okay, except that it prevented me from getting further discounts at Radioshack once I actually bought the phone. I may have to fight that.
When I tried to buy the phone the next day, btw, Sprint's system was ****ed up and it showed that no one was eligible for any rebates. It was fixed Monday, though, and now I'm okay.
ACK!
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