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You already answered why it's personal:
When you go on public record as both Dan and Jeff has as saying that forums are just full of a bunch of whiners, you set a horrible tone from the very outset. Let me ask you this: Why are some forums (look at Europa Universalis and Space Empires 4) just packed with positive posts? Is it because the games are perfect? Not by a longshot. But in both cases, the developers have sent a clear, loud and consistent message that its fans are to be listened to and made happy. And when issues come up that seem to conflict with that message, efforts are made to explain things clearly. In fact, both EU and SE4 recently had new releases with EU2 and SE4 Gold, neither of which really brough something totally new to the table ... but reps from the company were all over the place trying to explain the reasons behind charging full price. This, mind you, after hundreds of posts and even personal e-mails to give people answers to and get support behind the game. At which point, it becomes VERY hard for bad press to take over a forum because the fans police it themselves.
And need I talk about Quick Silver?
The fact of the matter is that Dan and Jeff bring their own personal disdain for the whining here that THEY THEMSELVES have helped create with the very quote you find so cute. Of course, Dan and Jeff are just part of a much bigger ignorance that goes to the very top of the chain.
I'd be surprised if Sid even uses the Internet much. Honestly. He has seemingly ZERO awareness of how important the Internet is now to both the game itself and its power to build up or destroy your creation though digital word of mouth.
Simply put: Firaxis thinks it can coast on Sid's name alone ... and forums like this should be happy for any scrap (misleading or malicious though it may be) we get.
Sorry guys, wake up. Sid's name and this 'we are lost in a sea of whiners who will never be happy' pathetic excuse for incompetence are, my friends, the signs of your own longoverdue demise as a respectable company. Good riddance.
Grass is always greener? I suppose when you compared it to the garbage heap called Firaxis PR.
my first reaction was that the board is just filled with a bunch of arrogant whiners who care more about the forums than they do the game (I stole that line from Jeff. What a great quote).
And need I talk about Quick Silver?
The fact of the matter is that Dan and Jeff bring their own personal disdain for the whining here that THEY THEMSELVES have helped create with the very quote you find so cute. Of course, Dan and Jeff are just part of a much bigger ignorance that goes to the very top of the chain.
I'd be surprised if Sid even uses the Internet much. Honestly. He has seemingly ZERO awareness of how important the Internet is now to both the game itself and its power to build up or destroy your creation though digital word of mouth.
Simply put: Firaxis thinks it can coast on Sid's name alone ... and forums like this should be happy for any scrap (misleading or malicious though it may be) we get.
Sorry guys, wake up. Sid's name and this 'we are lost in a sea of whiners who will never be happy' pathetic excuse for incompetence are, my friends, the signs of your own longoverdue demise as a respectable company. Good riddance.
Grass is always greener? I suppose when you compared it to the garbage heap called Firaxis PR.
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