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The following was sent to tech support via e-mail since I have been unable to find any telephone numbers or mailing address for tech support...
Hello: I thought I would send you just a few examples of the problems I have been experiencing with the new 1.21f Patch for Civilization III PTW… (See below)
These have occurred late in the late stages of single player games at random…
The only balance this new patch has brought me is one between the number of turns successfully completed verses the number of invalid page fault/stack dump crashes!
And before you say it, yes, I’ve turned off and disabled all other programs. The only other program running besides Civilization III PTW is Explorer. I have a Dell Pentium III 1,000 MHz machine running the latest version of Windows 98 Second Edition and all patches and all hardware driver updates have been maintained and are current. Often when your program crashes I have to reinstall my CD’s driver or at least get the computer to re-recognize the CD’s driver. Also the computer will not Shut Down after these crashes and I have to use the Reset button to re-Start the computer.
I must say that needlessly this has made my enjoyment of your product most frustrating to say the least! I do not have these problems with other manufacture’s programs… Blizzard is one good example of a company, which does not release a program until it is well polished and crash free. You would be well served to follow their example.
I also have not been able to play any on-line multiplayer games without crashes, sync errors, etc. I am convinced that it is virtually impossible to plat Civilization III PTW with a dial-up modem connection speed, something that was more that accomplishable with Civilization II Multiplayer Gold Edition. When using a DSL connection at a friend’s home I have experienced similar problems with on-line multiplayer games and thus once again I am VERY disappointed with the performance of your product.
Do I feel ripped-off and taken for granted as your and Sid Meiers customer? Yes!
Did I buy the original Civilization III based upon pre-release information, which lead me to believe that it would be an executable program with multiplayer features? Yes!
Did I Buy Civilization III PTW based upon information, which lead me to believe that it would be an executable program with multiplayer features? Yes!
Do I have a love/hate relationship with Civilization III? Yes, most definitely!
Will I continue to be your fool? Not until these problems are corrected and amends made to similar dedicated Civilization players… I believe that the current conditions border on a fraudulent and deceptive situation and that a class action by Civilization’s consumers may be in order if the current situation is not quickly rectified. Until then I guess if I want to play any on-line multiplayer games I will have to go back to Civilization II Multiplayer Gold Edition. Sincerely; Larry Davis, 268 South, 600 West, Hebron, IN 46341, (219) 988-4843, lad@netnitco.net
Hello: I thought I would send you just a few examples of the problems I have been experiencing with the new 1.21f Patch for Civilization III PTW… (See below)
These have occurred late in the late stages of single player games at random…
The only balance this new patch has brought me is one between the number of turns successfully completed verses the number of invalid page fault/stack dump crashes!
And before you say it, yes, I’ve turned off and disabled all other programs. The only other program running besides Civilization III PTW is Explorer. I have a Dell Pentium III 1,000 MHz machine running the latest version of Windows 98 Second Edition and all patches and all hardware driver updates have been maintained and are current. Often when your program crashes I have to reinstall my CD’s driver or at least get the computer to re-recognize the CD’s driver. Also the computer will not Shut Down after these crashes and I have to use the Reset button to re-Start the computer.
I must say that needlessly this has made my enjoyment of your product most frustrating to say the least! I do not have these problems with other manufacture’s programs… Blizzard is one good example of a company, which does not release a program until it is well polished and crash free. You would be well served to follow their example.
I also have not been able to play any on-line multiplayer games without crashes, sync errors, etc. I am convinced that it is virtually impossible to plat Civilization III PTW with a dial-up modem connection speed, something that was more that accomplishable with Civilization II Multiplayer Gold Edition. When using a DSL connection at a friend’s home I have experienced similar problems with on-line multiplayer games and thus once again I am VERY disappointed with the performance of your product.
Do I feel ripped-off and taken for granted as your and Sid Meiers customer? Yes!
Did I buy the original Civilization III based upon pre-release information, which lead me to believe that it would be an executable program with multiplayer features? Yes!
Did I Buy Civilization III PTW based upon information, which lead me to believe that it would be an executable program with multiplayer features? Yes!
Do I have a love/hate relationship with Civilization III? Yes, most definitely!
Will I continue to be your fool? Not until these problems are corrected and amends made to similar dedicated Civilization players… I believe that the current conditions border on a fraudulent and deceptive situation and that a class action by Civilization’s consumers may be in order if the current situation is not quickly rectified. Until then I guess if I want to play any on-line multiplayer games I will have to go back to Civilization II Multiplayer Gold Edition. Sincerely; Larry Davis, 268 South, 600 West, Hebron, IN 46341, (219) 988-4843, lad@netnitco.net
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