Did you guys fall asleep and leave the OT closed

[Alexander's Horse]

Originally posted by DinoDoc
Can anyone honestly tell me that an increase in traffic wasn't expected in the advent of Civ3? Why weren't there any plans in place to cope with the increase?

Dinodoc demands answers

[DinoDoc]

The people have a right to know.

[DanQ]

<I>Can anyone honestly tell me that an increase in traffic wasn't expected in the advent of Civ3? Why weren't there any plans in place to cope with the increase?</I>

There was foreknowledge that there would be a traffic increase -- we never said that we weren't expecting one. However, exactly <I>how much</I> and for <I>how long</I> were not known nor could it be measured -- too many variables and not all of them had clear values.

This is a common situation for web server owners, administrators and users. We hope that you can appreciate the difficulty and complexity of this dilemma and thank you for your patience and understanding.

----------------
Dan; Apolyton CS

[Zealot]

Originally posted by DanQ
<I>Can anyone honestly tell me that an increase in traffic wasn't expected in the advent of Civ3? Why weren't there any plans in place to cope with the increase?</I>

There was foreknowledge that there would be a traffic increase -- we never said that we weren't expecting one. However, exactly <I>how much</I> and for <I>how long</I> were not known nor could it be measured -- too many variables and not all of them had clear values.

This is a common situation for web server owners, administrators and users. We hope that you can appreciate the difficulty and complexity of this dilemma and thank you for your patience and understanding.

----------------
Dan; Apolyton CS

But Dan, you were the ones who kept us informed about several peaks in a row! And you were the ones who could know when the servers would "blow up"! You know the capacity, you saw visitors continuously increasing, yet you did nothing but stare!

Now how complex is this dilemma? Because I only think about 2 solutions!
1- Gamestats invests in extra hardware, so it's a matter of a small amount of time before the problem is fixed.
2-No money, no extra hardware. You just ban the occasional visitors who won't even realise what's going on.
And close those spammer's forum called "Off-Topic"!

Of course, I understand that it's not your (Dan Q) fault. It's Gamestats.

[MarkG]

Originally posted by Zealot
But Dan, you were the ones who kept us informed about several peaks in a row! And you were the ones who could know when the servers would "blow up"! You know the capacity, you saw visitors continuously increasing, yet you did nothing but stare!

actually, we didnt know the capacity of the server, nor how much each decision would affect the situation

for example, today i turned off avatars for everyone. i didnt and couldnt know if it would make a small or a big difference. however it has made a difference and today we were able to not close the civ3 forums for the guests even though we made a new peak....

[Victor Galis]

what time did the OT get opened this morning? I went to sleep at like 3am with no OT up

[TCO]

Just because you can't predict things scientifically is no reason not to plan...or at least contingencyt plan. The traffic increase could be reasonably expected. It would have been more of a surpirse if we hadn't had such an increase.

Actions should have been taken to determine the capacity of the server.

If you think ahead, you have more options.

just because there are "multiple variables" is no excuse for not planning.

[Lonestar]

Ooh, N Americans *****ing about how hard done by they are, when some of us don't even have Civ3 yet!

You're just jealous 'cause you don't speak American.

[Alexander's Horse]

Hey give Mark and Dan a break will ya! It must be heartbreaking for them to have the site keep going down at a time like this!

And you don't know what their circumstances are finance wise etc.

Mark, Dan thanks for all the effort you put in to make this my favorite site on the internet. Anything I can do to help, just let old horsie know

[Ming]

Originally posted by Victor Galis
what time did the OT get opened this morning? I went to sleep at like 3am with no OT up

again last night... I opened it last night at 10:30 mp central time, it was up and running when I woke up?

[Victor Galis]

Are you sure that wasn't the day before?

Eh, I could be wrong.

[DanQ]

<I>Just because you can't predict things scientifically is no reason not to plan</I>

We have crossed the fine line from constructive criticisms, and even criticisms in themselves, to insinuations in my opinion and I will not debate or argue on these terms. Why? Because I do not feel that one can come to a mutual resolution under these conditions. If I come across as being a bit terse in my comments to follow it's not because I do not value input or that I wish to ignore it, but rather a combination of other factors. First, it's been a very stressful month thus far on matters not related to Apolyton and I won't go into details as we all have stresses and crosses to bear be they fair or unfair. Second, and more to the point, I am getting tired of having to defend myself and Apolyton's position over and over again when I, Markos or someone else on staff have already addressed it especially in recent days.

I never said that we did not have a plan -- I am certain I have made this clear before. We have always had a plan and we continue to have one now -- if we didn't, measures that we have implemented that have been spelled out in forum announcements, forum threads and the "About" section of our website would have either not surfaced or not surfaced as quickly as they did. What I am getting at is that no plan can attest for every possible contingency <U>or</U> to the extent to which a contingency may come into play. Now that we are aware of the present situation... and again, I am re-stating what I have said before here... we are working with the appropriate parties to try and address them.

---------------
Dan; Apolyton CS

[TCO]

Dan, I wish you the best. Good luck with RL, man. Study hard, have fun, etc.

*Gives DQ a hug*

[DinoDoc]

Dan, I think that alot of the frustration being thrown your way stems from a lack of communication on the part of the administration. The measures taken thus far are little more than stop gaps in a problem that will likely get worse as Civ3 gets released in more countries. I think if someone would just tell us what is being done to increase the amount of traffic Apolyton can handle on a more permanent basis most of the people complaining/annoying you would cease.

[DinoDoc]

bump