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Install Issues
This is kind of long, so hang in there with me.
I had CIV III installed within a couple days of release. I've been going along fine for months, until I install v1.21f. Then I get mysterious problems -- basically I double click on the icon, get the splash screen, the CD drive spins, then it just stops. The splash screen is gone and nothing happens. No game. This only happens periodically though -- I usually can reboot and get into the game.
Well it starts to happen more frequently and I can't figure out why. I finally decide to uninstall and reinstall. Bad idea.
Now when I try to reinstall, InstallShield starts up, runs for a few seconds, then I get a message stating "Error installing Ikernel.exe (0x10000)." No matter what I do, I get this message.
I've tried a number of things (including emailing tech support, which has suggested a couple things to no avail). They include:
Editting the registry to eliminate any Civ III references
Deleting the InstallShield directory and all contents
Running dcom98.exe (this is a Windows 98 PC)
Deleting all files in the windows/temp directory
Running InstallShield's Professional Engine Update which professes to update the Ikernel.exe
Updated the drivers on my Yamaha CDRW
Still no luck. So now I'm CIVless.
Supposedly tech support is still looking at my problem, but I'm not very hopeful. Anyone out there have similar experiences or suggestions on how to deal with this (other than angrily breaking my CIVIII CD in two and walking the streets muttering about the banality of life)?
Thanks in advance.
I had CIV III installed within a couple days of release. I've been going along fine for months, until I install v1.21f. Then I get mysterious problems -- basically I double click on the icon, get the splash screen, the CD drive spins, then it just stops. The splash screen is gone and nothing happens. No game. This only happens periodically though -- I usually can reboot and get into the game.
Well it starts to happen more frequently and I can't figure out why. I finally decide to uninstall and reinstall. Bad idea.
Now when I try to reinstall, InstallShield starts up, runs for a few seconds, then I get a message stating "Error installing Ikernel.exe (0x10000)." No matter what I do, I get this message.
I've tried a number of things (including emailing tech support, which has suggested a couple things to no avail). They include:
Editting the registry to eliminate any Civ III references
Deleting the InstallShield directory and all contents
Running dcom98.exe (this is a Windows 98 PC)
Deleting all files in the windows/temp directory
Running InstallShield's Professional Engine Update which professes to update the Ikernel.exe
Updated the drivers on my Yamaha CDRW
Still no luck. So now I'm CIVless.
Supposedly tech support is still looking at my problem, but I'm not very hopeful. Anyone out there have similar experiences or suggestions on how to deal with this (other than angrily breaking my CIVIII CD in two and walking the streets muttering about the banality of life)?
Thanks in advance.
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