Issue With Vista

[smarca]

tried to install civ iv on my new laptop and got an error message about some conflict, presumably with the o.s. anyway, i can't seem to run the game. does anyone know of this issue and possibly any fix for it? thanks..

[Dinner]

I've never heard of it and it runs fine in Vista for me. Did you run it as administrator or a user with the proper access? Also do you have 32 or 64 bit Vista? Exactly what is the error code it gives you? We can't exactly help without more information.

[smarca]

i get a message from the 'program compatibility assistant'. it says: "This program has known compatibility issues. Check online to see if solutions are available from the Microsoft website... Civilzation 4 has a known compatibility issue with this version of Windows and might not run as expected."

when i click the 'check online for solutions button' i get a message saying no solutions are known. if i click run it tells me it can't find the cd, even though it's in the dvd drive.

i'm running windows vista home premium with service pack 1.

[Dinner]

Hmm, I'm running the same with service pack 2 and it is running fine so since Windows updater is free why not try to update to service pack 2 and see if that helps. Make sure to completely uninstall Civ4 before that, reboot, then update to service pack 2 and try to install.

[smarca]

i think my problem is i've got an older version of the game. i installed the patches on the firaxis website and that didn't work so i'll try you're idea next and then re-install the patches to see if that works. thanks.

[Dinner]

Do a complete reinstall of the game from the CD.

[smarca]

ok, i uninstalled civ4, installed service pack 2, re-started, re-installed civ4, and re-installed the 2 patches. now i get an 'unable to locate component' message that says 'this application has failed to start because D3DX9_32.DLL was not found. re-installing the application may fix this problem.' i think i'm doomed...

[Standup]

You need to update directx9c.

http://www.firaxis.com/support/suppo...gameid=6&cat=2

[Dinner]

There we go. Problem solved.

[smarca]

i updated directx 9 off the microsoft website but now i'm back to being told to put in the correct disk, even though disk2 'play' is in the dvd drive.