Game doesn't boot up, HELP

[redajo]

Hi guys, Im having issues. I m trying to run CIV IV on a laptop more than capable of running it.

This what happens, I double click icon, and the Loading box comes up, and reads my drive for CD 1, and nothing happens, its just stuck there. No errors come up, my cd keeps on spinning.

I tried a few things. I downloaded the new patch, halted all my processes, updated EVERYTHING on my computer. Got rid of everything in TEMP file. I even erased installation, booted up in safe mode, re-installed in safe mode, then booted up in normal mode and the same thing happens. I called techsupport at 2k games, but they dont know what to do.

Please someone help.
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here are my specs
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of this report: 3/7/2006, 20:58:28
Machine name: JREDALAPTOP
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 9300
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A04
Processor: Intel(R) Pentium(R) M processor 2.00GHz
Memory: 1024MB RAM
Page File: 170MB used, 2289MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

Card name: NVIDIA GeForce Go 6800
Manufacturer: NVIDIA
Chip type: GeForce Go 6800
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_00C8&SUBSYS_019C1028&REV_A2
Display Memory: 256.0 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)

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Sound Devices
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Description: SigmaTel C-Major Audio
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[alva]

Did you use the DirectX version on the disk?

Is is absolutely required ( it's newer than most version, even if it's called 9.0c too).

[redajo]

I upgraded Direct X from disc, and still the same thing happens. Have anyone seen this issue im having and solved it.

Please help

[Urban Ranger]

Maybe a bad CD