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I called and emailed Take 2 support about the game crashing when I pan across the screen. I sent technical information in the email. This was October 31st. When I was finally able to get through on the phone the individual took my information and said I'd get an email requesting logs and other details.
Over a week later I finally get an irrelevent email that doesn't even reference my problem or say what it is supposed to resolve. The title is "Regarding Case Number 632748". It certainly didn't ask for information.
The email suggests checking my CD for smudges and returning it if I am unable to resolve the issue. What issue that is supposed to resolve I have no idea. It's a bit late to return it.
I was able to make the game playable at full resolution using the Omega Drivers.
I have seen absolutely no evidence that they have in fact tracked the first thing about the issues I raised or the details I sent.
I hope Firaxis is not relying on Take2 to give them information needed to create the first patch. Take2 is also going to be publishing and supporting Oblivion (TES4) which doesn't bode well for that game's support.
Has anyone actually managed any actual substantive communication with Take2 support? Have they done anything to give you the impression that someone knowledgeable is actually looking at your issue?
Over a week later I finally get an irrelevent email that doesn't even reference my problem or say what it is supposed to resolve. The title is "Regarding Case Number 632748". It certainly didn't ask for information.
The email suggests checking my CD for smudges and returning it if I am unable to resolve the issue. What issue that is supposed to resolve I have no idea. It's a bit late to return it.
I was able to make the game playable at full resolution using the Omega Drivers.
I have seen absolutely no evidence that they have in fact tracked the first thing about the issues I raised or the details I sent.
I hope Firaxis is not relying on Take2 to give them information needed to create the first patch. Take2 is also going to be publishing and supporting Oblivion (TES4) which doesn't bode well for that game's support.
Has anyone actually managed any actual substantive communication with Take2 support? Have they done anything to give you the impression that someone knowledgeable is actually looking at your issue?
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